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Complaint Mechanisms & Petitions

This sub-indicator assesses the extent to which there are effective mechanisms for citizens to make complaints and there is a right to petition and civic engagement.

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Top 10 countries

Score
(2021)
Change
('12-'21)

Bottom 10 countries

Score
(2021)
Change
('12-'21)

Most improved countries

Score
(2021)
Change
('12-'21)

Most deteriorated countries

Score
(2021)
Change
('12-'21)
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    • Public Perception of Overall Governance

    About Citizens’ Voices

    As citizens are the recipients of public leadership and governance, the assessment of governance performance of the IIAG is accompanied by the Citizens’ Voices dataset in an effort to contextualise the official and expert assessment data in the IIAG with the reality on the ground as perceived by citizens.

    MIF has been working with and supporting Afrobarometer, the leading pan-African research institution conducting public opinion surveys on the continent, and the 2022 IIAG framework gives these more prominence. Formerly scattered at various levels in the IIAG, citizens’ assessments of various governance components are now highlighted in a Citizens’ Voices section, providing a comprehensive 'reality check' to complement the IIAG results.

    This section mirrors the IIAG categories and provides public perception data on the closest proxies to the IIAG measures. However, whilst these measures are available to compare across the IIAG, it is important to note that their scores do not form part of the calculation for Overall Governance.

    About Quick Selection

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