Postal Development

This sub-indicator assesses a country's performance in postal development. Postal development assesses the performance of postal operators along the lines of i) reach, ii) reliability, iii) relevance and iv) resilience. Reach measures global connectivity by evaluating the breadth and depth of the postal operators' international network, measured by the number of partner networks and the volumes of international exchanges for letter post, parcel post and expressmail. Reliability reflects the performance in terms of speed and predictability of delivery across letter post, parcel post and express mail. Relevance measures the competitiveness of an operator in its most importat segment by demand across various services as well as the density of post pffices, lockers and mobile offices in a country. Resilience measures the level an operator's adaptability to social, technological and environmental shocks through evaluating mail volume decline rate, diversification of revenue streams as well as the capacity to innovate and deliver inclusive postal services.

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